Support made simple.

When you experience an issue, call us, email us or simply log a ticket on our support web portal. We take it from there. Based on service level, requests are acknowledged within 1 hour by phone or email. Our trained staff will work on issue resolution and report status at various stages, keeping you well informed as work is performed and progress is made.

For urgent issues please call us at 469.652.REDR(7337) for immediate resolution.

Establish a Secure Connection

Establish secure connection with RedRubik

If a Network Technician needs to gain remote access to your system to assess and resolve an issue, a session code will be provided over the phone or by email to establish a secure connection.

Help Desk Application

RedRubik - Network Specialists: Help Desk Application

Tickets may be submitted, updated, and/or created from our Help Desk Application. To obtain a login please contact the RedRubik Support Team.

Help Desk >

Status Updates

Find out the status of your submitted network ticket.

Emailing a service request using the email form below will automatically create a service ticket and you will be notified of status progress to your request via email and/or the RedRubik Support Team.

Email Help Desk